Shipping is FREE on all orders over £100 to customers within mainland United Kingdom. We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Orders under £100 incur a flat £20 fee.
Want to know about our Returns Policy? Read more here.
Orders have a 1-2 day handling time.
We use the United Pallet Network (UPN) for delivery. this usually takes 2-4 business days. All deliveries are to kerbside, if you are looking to have your item put in place don't hesitate to contact us at info@toolbaytdirect.co.uk
For items to Northern Ireland, Jersey, Guernsey and Isle of Mann please get in contact for a quote.
Tracking numbers are provided when possible, however UPN can sometimes not provide them until just before the product is delivered.
If you have not received your product within the expected timeframe, please don't hesitate to give us a call 03301 338004
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Shipping Cut-Off: 12pm
Order Tracking:
You can use the Track Your Order page on the site or use the link provided in your order confirmation email.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@toolbaydirect.co.uk.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to info@toolbaydirect.co.uk, then visit our Returns page and lodge your return claim online.